Job Title: Installer / Trainer

Reporting to: Project Manager

Benefits:

• Salary dependent upon skills and experience
• Contributory Pension – Company contribution after qualifying probationary period
• Holiday Entitlement – starting at 20 days rising in line with company policy
• Hours – Monday to Friday 9.00 am to 5.30 pm – 1 hr lunch (flexibility required dependent upon workloads) including weekend and night work as and when requested (to be accrued as time off in lieu)

Key Tasks / Responsibilities:

This role is within the Operations department of Micros Fidelio UK Ltd, providing on site effective training solutions from database configuration, application training, through to the customer live process. Ensuring at all times that the companies process and control measures are adhered to.

• Installer / Trainers should be capable of managing situations and challenges as they arise, with a clear and analytical approach to solving such problems.
• Installer / Trainers must be able to provide updates of progress and challenges to the Product Manager and Project Manager on a regular basis.
• Travel to customer premises both in and outside of normal working hours.
• Conduct on site database configurations, application training as well as providing effective on site “live” support of the company’s applications to the required standard.
• To carry out other appropriate scheduled, work, tasks and duties in any of the company premises as and when required.
• To be responsible for maintaining customer equipment whilst on site
• To complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company’s guidelines.
• To responsible and accountable for company stock in your possession
• As part of a project team actively take control of the project delivery components that you are responsible and see these through to successful completion. Maintain close contact with the Project Manager and keep them informed of progress, problems etc.
• Document any faults, features or site specific items / issues as and when requested and also in line with the company’s processes.
• Maintain and enhance the company image by acting professionally at all times.
• Adhere to and follow all procedures accurately and efficiently
• Attend any relevant meetings on customer premise or at a Micros location as and when required.
• Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
• Any other task deemed appropriate

Skills / Experience which play an important part in supporting the role:

• An excellent communicator and self starter.
• Candidates must be disciplined and well organised.
• Pragmatic, hands on individual.
• A good understanding of Micros/Fidelio products would be an advantage although full training will be provided
• Flexible / adaptable approach to customer needs is a good trait for an installer / trainer.
• The ability to embrace issues / problems encountered, and communicate to the relevant internal teams / customer, working towards a satisfactory resolution.
• Ability to work under pressure and multi-task, the ability to prioritise ensuring that all tasks are completed to the relevant business processes
• Good understanding of Microsoft Office related products
• Engaging and articulate speaker
• At least 2 years experience in one of:
• Restaurant or Bar Management
• Stock Control
• Conference and Banqueting
• Front Office \ Reception
• Reservations
• Experience of group training or presenting
• Familiarity with general IT concepts
• EU passport holder
• Full Driving license