Managed Service

MICROS-Fidelio Business Technology as a managed services provider typically offers IT services dedicated to the hospitality industry.

Our managed services include remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical assistance. We provide our services remotely over the Internet. Our clients benefit from predictable IT support costs.

Key customer benefits of our managed services

  • Customer peace of mind – MICROS-Fidelio proactively monitors your network on 24x7x365 basis
  • Single point of contact at MICROS-Fidelio for all network issues
  • MICROS-Fidelio is the single supplier along our customers’ value chain instead of multiple vendors
  • Defined Service Levels for service delivery
  • Predictable costs for management and fixed price contracts
  • Avoid costs of building own management and reporting systems
  • Lower client Total Cost of Ownership TCO

Managed Services

The MICROS-Fidelio Enterprise Management Bureau Service

as the perfect addition to our market-leading POS solutions, takes care of your entire system configuration needs – centrally and punctually.
Our highly trained professional team takes care of every aspect of the POS system-maintenance process – giving our clients’ teams the time to take care of their guests.

Save time and money in today’s fast-paced hospitality industry. The new menu will be in the POS system and up and running for the lunch rush on Monday – in multiple locations and formats.

The EM Bureau Service team

The EM Bureau Service team can manage every aspect of the MICROS-Fidelio POS applications – from a simple price change to a complete change of menu items and screens. Profit from a well-maintained, uniform system that supports all your employees. Cut down on the IT training time needed for your food and beverage manager or all other employees.

The till system and data is maintained and serviced at our dedicated hosting centre. Extremely competitive fees are straightforward and clearly structured.

Our future-proof solutions

Our future-proof solutions and innovative service enable you to cope with all your challenges. Create new sites quickly and easily, and with our experts taking care of the ongoing configuration, you can be sure that the entire system will be ready to go when you need it. Even if you have different styles of operations – fast food and table-service restaurants – these can be grouped and managed via the EM Bureau Service

Your benefits from the MICROS-Fidelio EM Bureau Service
  • Reduced cost of system expertise needed at property level
  • Reduced cost of new property openings
  • Multiple handling of different property concepts (quick-service / table-service / retail)
  • Accurate and timely deployment of new menus and changes
  • Annual housekeeping of property database and validation (overnight).

Contact

contact

Have a question about MICROS or our solution portfolio?
Then don’t hesitate to contact us at

P: +49 2131 137 0

sales-eu@micros.com

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