MICROS-Fidelio Business Technology as a managed services provider typically offers IT services dedicated to the hospitality industry.
Our managed services include remote network, desktop and security monitoring, patch management and remote data back-up, as well as technical assistance. We provide our services remotely over the Internet. Our clients benefit from predictable IT support costs.
Key customer benefits of our managed services
- Customer peace of mind – MICROS-Fidelio proactively monitors your network on 24x7x365 basis
- Single point of contact at MICROS-Fidelio for all network issues
- MICROS-Fidelio is the single supplier along our customers’ value chain instead of multiple vendors
- Defined Service Levels for service delivery
- Predictable costs for management and fixed price contracts
- Avoid costs of building own management and reporting systems
- Lower client Total Cost of Ownership TCO