myStayManager is a mobile application that your guests can load onto their personal devices to book reservations and customize their hotel stay. This unique e-commerce solution provides each of your guests with a personalized communication platform, enhancing engagement with your hotel.

Use myStayManager in combination with a loyalty program, and watch the number of repeat guests increase dramatically!  

From his or her own personal mobile device, each guest can find your hotel; make, change or cancel a reservation; manage his or her own preferences; check in; order room service or housekeeping; retrieve messages; schedule a wake-up call; view billing information; and check out.

Combining this system with Guest Connection adds the option of table reservations. When used with Open Course, your guests can also make appointments for spa services and reserve golf tee times.

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OPERA2Go has the ability to redefine how your hotel does business through greater guest service flexibility. It provides means to wirelessly connect the hotel staff to the OPERA platform. The agent-facing user interface is designed to work on all mobile devices and mobile operating systems. It extends the features found in the OPERA Enterprise Suite without the need for dedicated front-desk terminals.

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webProposal is a unique Web-enabled tool for creating, distributing and managing proposals for meetings, sales and catering – accented with a professionally designed, customized touch.

Through a series of simple steps, your sales manager can select a template and automatically assemble a new Web proposal – pulling up-to-the minute client and contact information, room requirements, meeting space needs, catering specifications and other details for the selected business block – all mined directly from your OPERA Property Management System.

Proposals are sent to clients via email as a URL link to an HTML format presentation and/or as a PDF document.

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TrustYou Analytics helps hotels manage social media and get a complete overview on their online reputation.

TrustYou Analytics monitors and summarizes any user comments and reviews about your hotel from all existing travel websites, review portals, OTAs, social media platforms. Built on award-winning semantic and statistical technology TrustYou Analytics can automatically filter and categorize what your guests think of your hotel.

All you need is a webbrowser with Internet access to access your hotel’s individual monitoring and analysis service.

Benefits

• Protect your brand: TrustYou Analytics shows you how to correctly react to important review sites.
• Overtake your competitors: wouldn’t you like to read your competitor’s guest surveys? Now you can. Increase guest loyalty and bookings.
• Learn from positive reviews how to increase customer satisfaction and watch bookings increase.
• Social Media and Reviews can be a very valuable source for your quality management. TrustYou Analytics provides you the essence of this information in a few clicks.
• Recognize trends and measure your success: first, TrustYou Analytics tells you where you could improve customer satisfaction; then you can do something about it!

Hosting

• TrustYou Analytics is provided as a hosted service (SaaS) and can be accessed easily from any web browser from around the world.
• There is no need for any installation or any effort by your IT department.
• All you need is a working Internet connection and a login. It is as simple as that!

Pricing

• TrustYou Analytics is charged in advance based on an annual subscription fee.
• There is a special introductory pricing for all micros clients offering a significant discount to the regular price.

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Send brochure quality, professional looking HTML emails, faxes and SMS messages directly from your PMS.

Serenata @mail provides a cost-effective e-marketing solution that allows the direct sending of colorful and content-rich email confirmations, pre-arrival emails, thank you letters and customer satisfaction surveys.

@mail documents bear the hotel message and branding, come straight out of your Micros-Fidelio Front Office application, and are completely personalized to the individual guest.

Serenata seamlessly integrates with all Micros-Fidelio Front Office applications, i.e. Version 6, Version 7, Suite8 and OPERA PMS.

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TrustYou Review Collector is a free guest satisfaction survey to collect and analyze guest reviews. It is fully integrated and free of charge. After departure hotels can ask their guests for a review of their staying. If it is desired by the hotels, the reviews will be send to OTA-Websites e.g. HolidayCheck, Zoover, Google Places or we will integrate the data as a widget on the website of the hotel.

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