Your front desk often makes the difference between ‘never agains’ and ‘long-term relationships.’
At the core of the OPERA enterprise solution is our premier property management software, the OPERA Property Management System (PMS). Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs – handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of in-house guests, and handling accounting and billing. The property management software is configurable to each property’s specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database.
OPERA Property Management System is fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting, OPERA Vacation Ownership System, OPERA Quality Management System, and the OPERA central systems – ORS, the OPERA Reservation System; and OCIS, the OPERA Customer Information System.
The quick and easy to use PMS Dashboard - specifically designed for the Front Desk Clerk
The OPERA Room Planner screen provides instant overview of the room allocations, changes are easily made using drag & drop to move guests from one room to another
The individual profile is the heart of OPERA and where all details of the guest is stored, including his preferences and all statistical information
The OPERA Calendar displays detailed information about the current events, including demand indicators and house availability
The OPERA Control Panel provides the perfect in-depth analysis of each day
The OPERA Occupancy Graph displays the hotel occupancy in a graphical format, perfect for printing and use during management meetings
The Rate Query screen is the first step in the reservation process - with a multitude of options to view both the best available rate, negotiated rates and room availability
The OPERA Upselling functionality at work during Check-In
The OPERA Floor Plan with its flexible design makes it easy to create an accurate layout of your both your hotel and the surrounding grounds
The OPERA queue room functionality gives an instant overview of the guest's waiting time, and makes the information and priorities transparent to all departments
Use OPERA Post It functionality to manage the small sales that often take place at the reception desk, quick and easy!
The Track It functionality is designed to track luggage, parcels, valet service and lost & found items – all tickets are linked to the relevant guest profile for easy tracking
OPERA Wake Up Call management through one easy screen, with interface to the telephone system that automatically updates the status of each call
Cashiering made easy, multiple search options and the ability to open several guest's invoices at the same time
The flexible Cashiering screen permits up to 8 invoices per guest, charges can be transferred with drag & drop between windows - and between guests!
Issue an invoice with up to 24 different layout options, specifically designed to meet both legal and guest requirements
Go Green with OPERA's direct invoice emailing option, integrated in the Check-Out process
OPERA Report Scheduler – use it to send your downtime reports to file on regular time intervals, or to schedule specific management reports
Automated task distribution for housekeeping attendants, a simple screen for the daily overview with advanced options to monitor credits, points and linen change
The OPERA Facility Scheduler allows you to both track your linen change, as well as set up sequential cleaning patterns
OPERA Commission Handling - here the overview screen of all outstanding commissions per agent, with a detailed breakdown
OPERA Accounts Receivable; with its own ledger and detailed account management functionality
OPERA Accounts Receivable with its detailed reminder letter and statement options, here showing the batch statement process
The Rate Availability and Rate Strategy options in OPERA - both easy tools that executes advanced rate management
OPERA is the proven dynamic application - all functions are optional, allowing you to determine the exact features that fits your operations
100% PCI compliant, here showing the extensive user log tracking screen
Have an enquiry about our OPERA solution? Please don’t hesitate to contact us at
P: +49 2131 137 0