OPERA Property Management System

Your front desk often makes the difference between ‘never agains’ and ‘long-term relationships.’

At the core of the OPERA enterprise solution is our premier property management software, the OPERA Property Management System (PMS). Designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs – handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating the needs of in-house guests, and handling accounting and billing. The property management software is configurable to each property’s specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database.

OPERA Property Management System is fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting, OPERA Vacation Ownership System, OPERA Quality Management System, and the OPERA central systems – ORS, the OPERA Reservation System; and OCIS, the OPERA Customer Information System.

  • Reservations
    OPERA Reservation features are integrated with other functionality such as profiles, cashiering and deposits. This property management software module provides a complete set of features for creating and updating individual, group and business block reservations, including deposit handling, cancellations, confirmations, waitlisting, room blocking and sharing.
  • Rate management
    The OPERA Property Management System offers an extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis to create the most comprehensive rate management system in the industry. OPERA’s Property Management Systems interface with OPERA Revenue Management Systems and other major yield management applications.
  • Profiles
    OPERA’s property management software also provides profiles – complete demographic records for guests, business accounts, contacts, groups, agents and sources. Profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences and additional data that make reservations handling and many other activities faster and more accurate.
  • Front Desk
    Arrivals and in-house guests are served using the Front Desk features of our property management software. This module handles individual guests, groups and walk-ins, and has features for room blocking, managing guest messages and wake-up calls, and creating and following up on inter-department advisories, or traces.
  • Back Office interface
    Revenue transfers, market statistics transfers, daily statistics transfers, and city ledger transfers can be easily made from OPERA Property Management System to a back office system.
  • Rooms management
    OPERA Property Management System’s Rooms Management features handle all facets of room supervision including availability, housekeeping, maintenance and facility management. The Queue Rooms feature of the property management software coordinates Front Office and Housekeeping efforts when guests are waiting for rooms which are not immediately available for assignment
  • Cashiering
    Posting guest and passer-by charges (including taxes and other generates), making posting adjustments, managing advance deposits, settlements, checkout and folio printing are a few of the many activities handled by OPERA Cashiering. Cashiering accommodates multiple payment methods per reservation including cash, cheque, credit cards and direct bill. In multi-property environments, guest charges can be cross-posted from any property in the hotel complex.
  • Accounts Receivable
    AR is fully integrated with the OPERA Property Management System database and includes direct billing, invoicing, account aging, bill payments, reminder and statement generation, and account research. Old balances from external accounting systems may be entered.
  • Commissions
    OPERA’s property management software also offers integrated features for calculating, processing and following up on travel agent and other types of commission payments, either by cheque or via EFT.
  • Reporting
    OPERA offers over 360 separate standard reports. Reports can be customised for each hotel and new reports may be created as needed using OPERA’s built-in Report Writer.
  • Fully configurable
    Choice of OPERA features, system behaviours and priorities, and system-wide defaults are controlled by the property. User permissions determine which property management software features may be accessed by each user and user group. Many OPERA screens may be customised by the property.
  • Global perspective
    OPERA Property Management System supports multi-currency and multi-language features to meet the requirements of global operations. Rates and revenues can be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence can be automatically determined by the guest’s profile language; country-specific address formats are supported.
  • Hospitality System Interfaces
    OPERA PMS includes interfaces to hundreds of third-party hospitality systems including yield management, telephone and electronic switching, TV and video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wake-up call systems.
  • OPERA Xpress
    OPERA Xpress offers a scaled-down edition of our property management systems for smaller properties or properties offering limited services. Based on the core OPERA property management software product, properties may choose the features they want from a menu of product options.

  • Tailored to fit your hotel’s operational business needs
  • Scalable to suit the size of your hotel
  • Helps you become more productive, profitable and professional
  • Delivers fast, accurate and online information on your property


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    OPERA PMS Dashboard

    The quick and easy to use PMS Dashboard - specifically designed for the Front Desk Clerk

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    OPERA PMS Room Planner

    The OPERA Room Planner screen provides instant overview of the room allocations, changes are easily made using drag & drop to move guests from one room to another

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    OPERA PMS Individual Profile

    The individual profile is the heart of OPERA and where all details of the guest is stored, including his preferences and all statistical information

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    OPERA PMS Calendar

    The OPERA Calendar displays detailed information about the current events, including demand indicators and house availability

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    OPERA PMS Control Panel

    The OPERA Control Panel provides the perfect in-depth analysis of each day

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    OPERA PMS Occupancy Graph

    The OPERA Occupancy Graph displays the hotel occupancy in a graphical format, perfect for printing and use during management meetings

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    OPERA PMS Rate Query

    The Rate Query screen is the first step in the reservation process - with a multitude of options to view both the best available rate, negotiated rates and room availability

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    OPERA PMS Upselling

    The OPERA Upselling functionality at work during Check-In

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    OPERA PMS Floor Plan

    The OPERA Floor Plan with its flexible design makes it easy to create an accurate layout of your both your hotel and the surrounding grounds

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    OPERA PMS Queue Rooms

    The OPERA queue room functionality gives an instant overview of the guest's waiting time, and makes the information and priorities transparent to all departments

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    OPERA PMS Post It

    Use OPERA Post It functionality to manage the small sales that often take place at the reception desk, quick and easy!

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    OPERA PMS Track It

    The Track It functionality is designed to track luggage, parcels, valet service and lost & found items – all tickets are linked to the relevant guest profile for easy tracking

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    OPERA PMS Wake Up Calls

    OPERA Wake Up Call management through one easy screen, with interface to the telephone system that automatically updates the status of each call

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    OPERA PMS Cashier Search

    Cashiering made easy, multiple search options and the ability to open several guest's invoices at the same time

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    OPERA PMS Cashier Invoice

    The flexible Cashiering screen permits up to 8 invoices per guest, charges can be transferred with drag & drop between windows - and between guests!

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    OPERA PMS Cashier Invoice Styles

    Issue an invoice with up to 24 different layout options, specifically designed to meet both legal and guest requirements

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    OPERA PMS Cashier Invoice Email

    Go Green with OPERA's direct invoice emailing option, integrated in the Check-Out process

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    OPERA PMS Report Scheduler

    OPERA Report Scheduler – use it to send your downtime reports to file on regular time intervals, or to schedule specific management reports

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    OPERA PMS Housekeeping Task Assignment

    Automated task distribution for housekeeping attendants, a simple screen for the daily overview with advanced options to monitor credits, points and linen change

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    OPERA PMS Housekkeping Facility Management

    The OPERA Facility Scheduler allows you to both track your linen change, as well as set up sequential cleaning patterns

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    OPERA PMS Travel Agent Commission Handling

    OPERA Commission Handling - here the overview screen of all outstanding commissions per agent, with a detailed breakdown

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    OPERA PMS AR Account

    OPERA Accounts Receivable; with its own ledger and detailed account management functionality

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    OPERA PMS AR Batch Statement

    OPERA Accounts Receivable with its detailed reminder letter and statement options, here showing the batch statement process

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    OPERA PMS Rate Availability

    The Rate Availability and Rate Strategy options in OPERA - both easy tools that executes advanced rate management

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    OPERA PMS Parameters

    OPERA is the proven dynamic application - all functions are optional, allowing you to determine the exact features that fits your operations

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    OPERA PMS Activity Log

    100% PCI compliant, here showing the extensive user log tracking screen



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