MICROS’s first hospitality solution using a Services Oriented Architecture (SOA) and Software as a Service (SaaS)

MICROS Simphony™ is the premier enterprise enabled point-of-sale (POS) solution that enables businesses to flourish by providing tools for success. More than just a point of sale system, Simphony™ is a Hospitality Management Platform that enables business management through a single tool with vast integration capabilities. Linking business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center, Simphony™ ensures continuous system operation and allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure.

Simphony™ offers comprehensive hosted POS functionality

Although Simphony™ may be implemented at a single property, the true value can be found in its ability to scale to a business with thousands of workstations spread over many properties. This solution can be hosted using one of MICROS’s four worldwide datacenters, or it can be self-hosted by a customer. The Enterprise Management Console allows for the management of the entire system from within a single application. Users are able to create and define the parameters of the enterprise, properties, and revenue centers from any PC that has access to the central server, thus allowing local users to make changes to their configuration if necessary.

Key Features:

  • Enhanced Retail Functionality
  • eBusiness Solutions integration
  • Tiered pricing
  • Paperless kitchen solutions
  • Kiosk
  • Enterprise maintenance
  • Property maintenance
  • Hand-held support
  • Gift card support
  • Credit card support
  • MICROS Engagement feature

In addition to its robust hosted POS operations functionality, Simphony™ also provides sales and cost reporting capabilities via the web-based, solution, and interfaces to third-party peripheral equipment and software, including Property Management Systems, Liquor Dispensing Systems, Stored Value Cards, and Table Management Systems. With superior architecture, scalability, resiliency, integration, and flexible configuration deployment options, Simphony™ is the complete enterprise solution to orchestrate your POS technology needs.

In addition, Simphony™ can integrate with the MICROS Engagement Feature when running in a Windows 8.1 Embedded Industry environment on the MICROS mTablet E-Series device. A rich user interface featuring an ultra-modern look and feel with interactive live tiles, this feature brings a fluid, beautiful touch experience while providing advanced capabilities that will significantly raise the bar on what a modern point-of-sale system should be. When using a MICROS mTablet combined with the MICROS Engagement Experience, staff will be able to perform multiple activities from one device, including making guest interactions and transactions extraordinary.


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    mStation Engagement Feature

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Simphony™ White Paper

Microsoft .NET Case Study

Because MICROS Simphony 2.0 is based on the flexibility of the .NET Framework 3.5 and Windows Presentation Foundation, our clients can easily change their user experience and scale up or down as needed.

Read the case study

Simphony Video