SupportOracle MICROS


24/7 Support


Fastest response times and maximum business flexibility

Your applications have significant and far-reaching implications for your business in terms of saving on costs, increasing productivity and raising service levels. When managed as core assets, your applications will vastly improve how you use information, anticipate and drive change, communicate and collaborate. Wherever you are in the application lifecycle, MICROS-Fidelio offers a complete portfolio of services that gives you the edge you need to succeed. We have over twenty years of experience in successfully serving a diverse range of companies in all major market segments.

Multi-faceted technology and support:

  • Professional consulting
  • System installation
  • System configuration
  • Operator and manager training
  • Onsite hardware maintenance
  • Customised software development
  • Application support
  • Network support

Training Center

The EAME Training Academy is located in Neuss, Germany.

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MICROS-Fidelio offers local support for each and every customer – 24 hours a day, 365 days a year.

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Current Product Releases

All current product releases of MICROS-Fidelio in one list.

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Online Demo

The latest online demos for MICROS-Fidelio solutions Suite8 and OPERA can be found here.

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"SelfService" is the internet-based interface to MICROS-Fidelio’s global support system.

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PCI Compliance

As reported in the media, the leading credit card companies VISA, MasterCard, American Express, Discover, Diners Club and JCB are putting considerable pressure on their member banks.

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Insights from our Industry Experts into the Latest Trends in Hospitality and Technology and eCommerce

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We have compiled a catalog of industry-specific terms and buzzwords briefly explained.

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Bomgar Remote Support


Services & Support

Service and Support Portfolio



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