Your applications have significant and far-reaching implications for your business in terms of saving on costs, increasing productivity and raising service levels. When managed as core assets, your applications will vastly improve how you use information, anticipate and drive change, communicate and collaborate. Wherever you are in the application lifecycle, MICROS-Fidelio offers a complete portfolio of services that gives you the edge you need to succeed. We have over twenty years of experience in successfully serving a diverse range of companies in all major market segments.
Multi-faceted technology and support:
The EAME Training Academy is located in Neuss, Germany.
MICROS-Fidelio offers local support for each and every customer – 24 hours a day, 365 days a year.
All current product releases of MICROS-Fidelio in one list.
The latest online demos for MICROS-Fidelio solutions Suite8 and OPERA can be found here.
"SelfService" is the internet-based interface to MICROS-Fidelio’s global support system.
As reported in the media, the leading credit card companies VISA, MasterCard, American Express, Discover, Diners Club and JCB are putting considerable pressure on their member banks.
Insights from our Industry Experts into the Latest Trends in Hospitality and Technology and eCommerce
We have compiled a catalog of industry-specific terms and buzzwords briefly explained.
If prompted by a support agent you can start a
Join the MICROS-Fidelio Support Team! Explore your career options via
An overview of our product-related 24/7 support can be found here.
Our online case management tool SelfService can be accessed here
Support & Service
Have a question about our support services?
Please don’t hesitate to contact your local account or support manager or contact us at