At MICROS-Fidelio, we understand the demands and pressures of the hospitality industry and we know that your success depends on how effectively you can put our products to work. Sharing information, being responsive as well as accessible, and working through problems and solutions together are a part of our commitment to providing you with an effective, comprehensive support program.
MICROS-Fidelio provides support coverage via the MICROS-Fidelio Country Support Centres, as well as through the MICROS-Fidelio WebSupport/Case Management interface, 'Clarify', which allows you to conveniently make a request for support (create a case), track the progress of an existing case and add feedback as it is being researched, and reference previous cases.
The MICROS-Fidelio Country Support Centres is made up of industry and product specialists. Each Support Analyst understands the hospitality business and has either come directly from within, or has received extensive training specific to the hospitality industry. This ensures that not only will you be speaking with someone who understands the product you are using when calling the Country Support Centres, but also someone who understands the details of your business - someone who understands the impact some problems can have and the urgency in getting those problems resolved.
Country Hotlines
Denmark
Main Support Contact Details* and 1st Point of Contact (24/7)
PMS: +45 32 71 93 80
POS: +45 32 71 93 90
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
All Products: +33 826 30 80 00
Then Dial
PMS: Option 1
POS: Option 2
Systems/Interfaces: Option 3
Concept/Vision/MyFidelio: Option 4
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
Opera: +49 180 5678 801
Opera (DC Hosting): +49 180 5678 807
Suite8: +49 180 5678 808
Fidelio V6/V7: +49 180 5678 814
S&C V6: +49 180 5678 803
Interfaces: +49 180 5678 802
Systems: +49 180 5678 804
MyFidelio.net: +49 180 5678 812
F&B/MC/MFPOS: +49 180 5678 805
Micros 9700/8700: +49 180 5678 806
Micros 3700: +49 180 5678 815
Micros Simphony: +49 180 5678 813
Micros e7: +49 180 5678 816
Micros Maintenance: +49 180 5678 809
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
All Products: +353 91 747 900
Then Dial
Option 1 Micros POS
Option 2 Opera
Option 3 Fidelio (V6/V7/Suite8)
Option 4 S&C V6
Option 5 F&B
Option 6 Opera CRS
Option 7 Concept
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
All Products: +39 039 2364 500
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
All Products:+34 902 10 72 36
Then Dial
POS: Option 8
PMS and other Products: Option 9
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
Main Support Contact Details* and 1st Point of Contact (24/7)
All Products: +44 1753 871 400
Then Dial
Micros POS: Option 1
OPERA: Option 2
Fidelio (V6/V7/Suite8): Option 3
S&C V6: Option 4
F&B: Option 5
OPERA CRS: Option 6
Concept: Option 7
* 24 hour support may not apply to all products. Please refer to relevant local support contract for further details and exact hours of operation.
For all other locations please click here